Mava: Integrating Web3 Native Customer Support for the Oraichain Community
In an effort to enhance the customer support experience, Oraichain has recently integrated Mava’s chatbot on Telegram. Recognizing the benefits of hosting customer support in a public forum, the Oraichain team also acknowledges the potential risks associated with impersonators and scammers. By seamlessly integrating Mava into our workflow, Oraichain has successfully created a secure space for users to directly interact with team members, mitigating these risks.
Streamlining the Customer Support Process
The integration of Mava chatbot brings numerous advantages for both Oraichain users and the support team. By following a few straightforward steps, users can initiate a support ticket and receive assistance promptly.
- Initiate a conversation: Users can begin the process by sending a direct message to @SamORAI_bot on Telegram. This will serve as the entry point for accessing customer support.
- Opening a ticket: Upon starting the conversation, users are required to enter the command /start. This command will initiate the ticket creation process.
- Topic selection: Mava provides users with prompts to choose the topic that best aligns with their specific situation. By offering predefined categories, users can easily navigate to the relevant support area.
- Describing the issue: Once the appropriate topic has been selected, users can describe their issue or query to the support team. It is essential to provide a clear and concise explanation to facilitate a quicker resolution.
- Prompt response: The Oraichain support team is committed to providing timely assistance. Upon receiving a user’s query, a team member will reply promptly, helping users reach a resolution efficiently.
Enhancing Security and User Experience
The integration of Mava chatbot serves as a safeguard against potential security threats faced by users seeking assistance. By implementing this solution, Oraichain has taken a proactive step to protect its community members from impersonators and scammers. The secure interface created by Mava ensures that users can confidently communicate with team members, knowing they are interacting with trusted individuals.
To make accessing customer support even more convenient, Oraichain has provided a shortcut command for users. By typing !support in any of Oraichain’s official channels, users will receive guidance and be directed to @SamORAI_bot, where they can initiate their support ticket.
Give it a try! We’re here to help :)
About Oraichain
Oraichain provides multidimensional trustworthy proofs of AI and enables secure integration with Web3. With AI as the cornerstone, Oraichain has developed many essential and innovative products and services including AI Oracle, DINO Hub with DINO Center, AI Marketplace & Data Marketplace, fully on-chain VRF, AI-based NFT generation & copyright protection, Royalty Protocol, AI-powered Yield Aggregator Platform, Cosmwasm IDE, and many more. Oraichain is the world’s first Layer 1 of AI oracle and Trustworthy Proofs™️.
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